Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are all watches sold on WATCH IT! authentic?
Yes, every timepiece in our collection is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each purchase includes the original brand packaging and a certificate of authenticity.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I return my watch if I change my mind?
We offer a 30-day return policy for all unworn watches in their original condition with all tags and protective films intact. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do the watches come with a warranty?
Every watch purchased through WATCH IT! is covered by a minimum 2-year manufacturer's warranty. This covers internal movement defects and manufacturing flaws, ensuring your investment is protected.
How do I know if the watch band will fit my wrist?
Product descriptions include the specific band length and width. For metal bracelets, we offer a complimentary sizing service before shipping—simply include your wrist measurement in the order notes at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.